If you’re product is not working as advertised on our site and the Troubleshooting Tips aren’t helping, please head over to the NexaBazaar Forums. Create an account and read 

Once you’ve read that article, if you’re still having issues with the product, review our NexaBazaar Products Topics to see if the issue you’re having has been addressed by our Technical Support Representatives or the community. The Advanced Search function may prove helpful reviewing the Topics as well. If you can’t find a relevant Topic, consider creating a new Topic on the Forum. A Technical Support Representative/Moderator will review the Topic and determine the best course of action. You will either receive a private message from a Moderator or the post will be approved and the topic will be available to the public. A NexaBazaar Technical Support Representative will then proceed to assist with troubleshooting within 3 business days once topic is approved.

Please do not remove, de-solder, or otherwise modify any components that are installed on your product. We need to try and replicate your testing environment and removing installed components can cause complications.

Once done troubleshooting, the Technical Support Representative may suggest a Return Material Authorized (“RMA”), which can be located on our Returns page. Under ‘Why do you want an RMA?’, please enter your Forum topic link if you’ve already created one. Once we obtain your ticket, we will begin to process your case as a return.